If you are the original retail purchaser of the Products, the following applies:
In the case of warranty on this page, the words "We" & "Our" are referred to Golden Electric Cycles.
We warrant the structural integrity of the frame or frameset to the original retail purchaser for two (2) years from the date of the original retail purchase. Paint and graphics are not included in this definition. Frameset means our frame equipped with our fork. Suspension forks and suspension parts are not included in the definition of frame or frameset.
Our components, equipment, paint, and graphics on our frames: a 2-year Warranty from the date of original retail purchase. This includes, for example, parts such as motors and other drive system components on electric bicycles.
our batteries equipped on electric bicycles have a 2-year Warranty from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 75% of their original capacity during that time.
In case of a return of the product entirely, we will offer free returns within 60 days from the original retail purchase date. This will include a re-stock fee of a minimum of 15 percent.
After the 60-day window of the initial purchase has passed, the return shipping cost would be covered by the customer plus a restock fee of 30 percent.
We process orders up to 1-3 business days to ensure that there are no scratches, damages, defects, or issues with your product before shipping.
If there are any other questions regarding warranty issues please email: info@goldenbicycles.com
Ride Safely and Stay Golden!
